Refund policy

Refund Policy

We want you to feel good about your Hope For Skin purchase. If something isn’t right, please contact us within 30 days of receiving your order at hope@hopeforskinbodybutter.com.

Depending on the situation, we may offer a replacement or refund. In most cases, we will not require you to return opened or used body-care products before we resolve the issue.

Damaged, incorrect, or problem orders
Please inspect your order when it arrives. If an item arrives damaged, leaking, defective, or you receive the wrong product, contact us as soon as possible. Please include your order number and, when possible, photos of the product and packaging so we can understand what happened.

We’ll work with you on an appropriate replacement or refund.

Returns
We currently consider return requests on a case-by-case basis.

For ordinary returns, customers are responsible for return shipping costs. If an item arrives damaged, defective, leaking, or incorrect Hope For Skin will cover any required return shipping or may resolve the issue without requiring the item to be sent back.

Unused products in their original packaging may be eligible for return within 30 days of delivery. Because our products are personal-care items, we generally do not ask customers to mail back products that have already been opened or used.

If a physical return is needed, we’ll provide instructions after reviewing your request. Please do not send products back without contacting us first.

Refunds
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days after the refund is processed for it to appear on your account. Your bank or credit card company may require additional processing time.

Original shipping charges are non-refundable.

If more than 15 business days have passed since we approved your refund and you still do not see it, please contact us at hope@hopeforskinbodybutter.com.

Replacements
In some situations, a replacement may make more sense than a refund. If you would prefer a replacement, let us know when you contact us and we’ll review the order with you.

Sale items and gift cards
Gift cards are non-refundable. Sale or promotional items may be reviewed individually if there is a problem with the order.

Questions
For help with a refund, replacement, return, or order issue, contact us at hope@hopeforskinbodybutter.com.