Shipping & Order Processing

Last updated: September 24, 2026

At Hope For Skin, each order is packed with care before it leaves us. Here’s what to expect after you place your order.

Where We Ship

We currently ship within the United States only.

International shipping is not available at this time.

Shipping Cost

Standard U.S. shipping is a flat $5.99 per order.

You’ll see your available delivery options before completing checkout.

Free Local Delivery

Customers located within our local delivery area may see Free Local Delivery as an option at checkout.

Eligibility is determined automatically based on the delivery address. Local orders are delivered directly by Hope For Skin rather than shipped through a mail carrier.

If Free Local Delivery does not appear at checkout, your address is outside the current local delivery area and the standard $5.99 shipping rate will apply.

Order Processing

Orders are typically prepared within 3–5 business days, with most orders ready within about 3 business days.

Processing time is the time we need to prepare, pack, and hand your order off for delivery. It is separate from the carrier’s transit time.

Because Hope For Skin products are made and packed in small batches, occasional high-volume periods may require a little additional processing time. If we expect a significant delay with your order, we’ll contact you.

When Your Order Ships

Once your package has been prepared and a shipping label has been created, you’ll receive tracking information using the contact information provided with your order.

Tracking information may take a little time to update after the carrier receives the package.

Warm-Weather Shipping

Body butter naturally responds to temperature. During warmer weather, we take additional precautions when packing orders, which may include cold packs and protective packaging.

Even with these precautions, a package may become warm while in transit or after delivery.

If your body butter arrives softened or melted, place the jar upright in a cool location and allow it to become solid again before opening. Temperature changes may alter the whipped texture, but melting alone does not necessarily mean the product is damaged or unusable.

We recommend retrieving warm-weather deliveries as soon as possible rather than leaving packages outside for extended periods.

Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an address error, contact us as soon as possible at hope@hopeforskinbodybutter.com. We’ll do our best to correct it before the order is shipped, but we cannot guarantee changes once an order has entered fulfillment or been handed to the carrier.

Delayed or Missing Packages

Carrier transit times are estimates and delays can occasionally happen after a package leaves our hands.

If your tracking appears stalled or your package has not arrived when expected, contact us at hope@hopeforskinbodybutter.com and we’ll help you review the shipment and determine the appropriate next step.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If something arrives damaged, leaking, broken, or you receive the wrong item, contact us as soon as possible at hope@hopeforskinbodybutter.com. Including your order number and photos of the package and affected item helps us resolve the issue faster.